IMPROVING CUSTOMER SERVICES IN NIGERIAN COMMERCIAL BANKS
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COMPLETE MATERIAL COST N2,500 Or $10. FRESH PROJECT MATERIAL COST 50,000 NAIRA FOR UNDERGRADUATE, OTHERS 100,000 -200,000 NAIRA.
THE NATURE AND CONSEQUENCES OF JUVENILE DELINQUENCY IN NIGERIA: A STUDY OF ENUGU NORTH LGA, ENUGU STATE
Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
Account Number: 0117780667.
Swift Code: GTBINGLA
Dollar conversion rate for Naira is 175 per dollar.
ATM CARD: YOU CAN ALSO MAKE PAYMENT USING YOUR ATM CARD OR ONLINE TRANSFER. PLEASE CONTACT YOUR BANK SECURITY FOR GUIDE ON HOW TO TRANSFER MONEY TO OTHER BANKS USING YOUR ATM CARD. ATM CARD OR ONLINE BANK TRANSFER IS FASTER FOR QUICK DELIVERY TO YOUR EMAIL . OUR MARKETER WILL RESPOND TO YOU ANY TIME OF THE DAY. WE SUPPORT CBN CASHLESS SOCIETY.
OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.
form>DELIVERY PERIOD FOR BANK PAYMENT IS LESS THAN 24 HOURS
CALL OUR CUSTOMERS CARE OKEKE CHIDI C ON : 08074466939,08063386834.
AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO
08074466939 or 08063386834, YOUR PROJECT TITLE YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 2 HOURS ONCE WILL CONFIRM YOUR PAYMENT.
WE HAVE SECURITY IN OUR BUSINESS.
ABSTRACT
A person(s) is regarded as a customer of a bank, if him/her has account with the bank or a person become a customer with money or cheque and asks to have an account opened in his/her name and account in person (s) name.
So when we talk about improving customer services in Nigerian commercial banks, we mean all those devices or techniques use by commercial banks to improve customers services in their banks.
Furthermore, this project work has three chapters. Chapter one contains a general discussion of customer services as seen by different people. It state the problem and why this study was carried out and finally the proposition and the definition of terms.
Chapter two, unfold how we can improve customer services in commercial banks. This is done through reviewing what other people have written in relation to the project topic.
Chapter three falls about the summary, the conclusion and recommendation in relation to the above topic.
TABLE OF CONTENT
CHAPTER ONE
INTRODUCTION 1
1.1 STATEMENT OF THE PROBLEM 2
CHAPTER TWO
2.1 BANK AND CUSTOMER RELATIONSHIP 10
BANKS TO THEIR CUSTOMERS 12
LIMITATIONS OF COMMERCIAL BANK
TO CUSTOMERS 15
AND SELF ACTUALIZATION 18
CHAPTER THREE
3.1 CONCLUSION 20
RECOMMENDATION 22
CHAPTER ONE
INTRODUCTION
The purpose of this study is to find the techniques that is applied in improving customers services in Nigerian commercial banks. Commercial banks in Nigeria are looked upon as those banks in Nigeria that accepts deposits and used cheques for in the drawls, example of such are; Afribank limited, African Continental banks (ACB) etc.
Almost invariable, anybody who has anything to do sees himself as a bank customer at least as much as he is within the banking premises. Commercial prudence also dictate that the banks affords its best attention to all and sundry, what ever the type of relationship they may seem to be having into the bank. But the question now is who then amongst these people are customers, and if some are not customers that are they?
In great western railway company limited V. London and country banking company limited (1901). It was held that a person who has been cashing cheques from the over may years was not a customer of the bank by his mere cashing of cheques. There must be more then a mere cashing of cheques to make one a customer. It simply means that anyone who is not having account with the bank, cannot be regarded as a bank customer.
Furthermore, in Landbrokes and company V. Todd (1914) where it was held that, “there must be a time when someone began to be a customer. A person becomes a customer of a bank when he goes to the bank with money or cheque and asks to have an account opened in his name and the bank accepts the money and it is prepared to open an account in the name of the person”.
1.1 STATEMENET OF PROBLEM
Banking is in the services industry. The quality of services rendered by our banks have been attracting criticisms from people in all works of life. The government functionaries, business men, the media and the general public are all very critical of banking services. The complaints range from those of cheques or making withdrawals, tardiness in granting loans and or credits, to unfriendly attitude of bank workers. Even,
Download our android mobile app for more materials
ORDER NOW
COMPLETE MATERIAL COST N2,500 Or $10. FRESH PROJECT MATERIAL COST 50,000 NAIRA FOR UNDERGRADUATE, OTHERS 100,000 -200,000 NAIRA.
THE NATURE AND CONSEQUENCES OF JUVENILE DELINQUENCY IN NIGERIA: A STUDY OF ENUGU NORTH LGA, ENUGU STATE
MAKE YOUR PAYMENT INTO ANY OF THE FOLLOWING BANKS:
GTBANK
Account Name : Host Link Global Services Ltd
ACCOUNT NUMBER: 0138924237
Account Name : Host Link Global Services Ltd
ACCOUNT NUMBER: 0138924237
First Bank:
Account Name: Chi E-Concept Int’l
Account Name: 3059320631
Account Name: Chi E-Concept Int’l
Account Name: 3059320631
Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
Account Number: 0117780667.
Swift Code: GTBINGLA
Dollar conversion rate for Naira is 175 per dollar.
ATM CARD: YOU CAN ALSO MAKE PAYMENT USING YOUR ATM CARD OR ONLINE TRANSFER. PLEASE CONTACT YOUR BANK SECURITY FOR GUIDE ON HOW TO TRANSFER MONEY TO OTHER BANKS USING YOUR ATM CARD. ATM CARD OR ONLINE BANK TRANSFER IS FASTER FOR QUICK DELIVERY TO YOUR EMAIL . OUR MARKETER WILL RESPOND TO YOU ANY TIME OF THE DAY. WE SUPPORT CBN CASHLESS SOCIETY.
OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.
form>DELIVERY PERIOD FOR BANK PAYMENT IS LESS THAN 24 HOURS
CALL OUR CUSTOMERS CARE OKEKE CHIDI C ON : 08074466939,08063386834.
AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO
08074466939 or 08063386834, YOUR PROJECT TITLE YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 2 HOURS ONCE WILL CONFIRM YOUR PAYMENT.
WE HAVE SECURITY IN OUR BUSINESS.
MONEY BACK GUARANTEE
ABSTRACT
A person(s) is regarded as a customer of a bank, if him/her has account with the bank or a person become a customer with money or cheque and asks to have an account opened in his/her name and account in person (s) name.
So when we talk about improving customer services in Nigerian commercial banks, we mean all those devices or techniques use by commercial banks to improve customers services in their banks.
Furthermore, this project work has three chapters. Chapter one contains a general discussion of customer services as seen by different people. It state the problem and why this study was carried out and finally the proposition and the definition of terms.
Chapter two, unfold how we can improve customer services in commercial banks. This is done through reviewing what other people have written in relation to the project topic.
Chapter three falls about the summary, the conclusion and recommendation in relation to the above topic.
TABLE OF CONTENT
CHAPTER ONE
INTRODUCTION 1
- BACKGROUND OF THE STUDY 1
1.1 STATEMENT OF THE PROBLEM 2
- SIGNIFICANCE OF THE STUDY 4
- OBJECTIVE OF THE STUDY 6
- DEFINITION OF TERMS 6
CHAPTER TWO
- REVIEW OF RELATED LITERATURE 9
2.1 BANK AND CUSTOMER RELATIONSHIP 10
- DUTIES AND RIGHTS OF COMMERCIAL
BANKS TO THEIR CUSTOMERS 12
- IMPEDIMENTS AND INFRASTRUCTURAL
LIMITATIONS OF COMMERCIAL BANK
- WAYS AND BENEFIT OF GOOD QUALITY SERVICES
TO CUSTOMERS 15
- THE BANK AND ITS ENVIRONMENT 16
- CENTRAL BANK OF NIGERIA (CBN) CONTROL OF COMMERCIAL BANK 17
- OPPORTUNITIES FOR GROWTH ADVANCEMENT
AND SELF ACTUALIZATION 18
CHAPTER THREE
- SUMMARY 20
3.1 CONCLUSION 20
RECOMMENDATION 22
CHAPTER ONE
INTRODUCTION
- BACKGROUND TO THE STUDY
The purpose of this study is to find the techniques that is applied in improving customers services in Nigerian commercial banks. Commercial banks in Nigeria are looked upon as those banks in Nigeria that accepts deposits and used cheques for in the drawls, example of such are; Afribank limited, African Continental banks (ACB) etc.
Almost invariable, anybody who has anything to do sees himself as a bank customer at least as much as he is within the banking premises. Commercial prudence also dictate that the banks affords its best attention to all and sundry, what ever the type of relationship they may seem to be having into the bank. But the question now is who then amongst these people are customers, and if some are not customers that are they?
In great western railway company limited V. London and country banking company limited (1901). It was held that a person who has been cashing cheques from the over may years was not a customer of the bank by his mere cashing of cheques. There must be more then a mere cashing of cheques to make one a customer. It simply means that anyone who is not having account with the bank, cannot be regarded as a bank customer.
Furthermore, in Landbrokes and company V. Todd (1914) where it was held that, “there must be a time when someone began to be a customer. A person becomes a customer of a bank when he goes to the bank with money or cheque and asks to have an account opened in his name and the bank accepts the money and it is prepared to open an account in the name of the person”.
1.1 STATEMENET OF PROBLEM
Banking is in the services industry. The quality of services rendered by our banks have been attracting criticisms from people in all works of life. The government functionaries, business men, the media and the general public are all very critical of banking services. The complaints range from those of cheques or making withdrawals, tardiness in granting loans and or credits, to unfriendly attitude of bank workers. Even,
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